Terms of service

This is an English translation of our Terms and Conditions for information purposes. The contract is concluded in Czech; in case of any discrepancy, the Czech version prevails.

These general terms and conditions (the “Terms”) of Dlúhé Grefty s.r.o., registered office Masarykova 55, 696 11 Mutěnice, Czech Republic, Company ID (IČO) 29266629, VAT ID CZ29266629, registered in the Commercial Register under file no. C 69395 kept by the Regional Court in Brno, e-mail info@grefty.bio, phone +420 773 527 687, establishment at Uzavřená 493, 696 11 Mutěnice (“We” or the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of You as the buyer and Us as the seller arising in connection with or on the basis of a purchase contract (the “Contract”) concluded through the e-shop at www.grefty.bio (the “E-shop”).

All information on how we process your personal data is set out in our Privacy Policy, available on the E-shop.

These Terms form an integral part of the Contract. If any part of these Terms conflicts with what we have specifically agreed during your purchase on the E-shop, that specific agreement prevails.

1. Definitions

Price is the amount you pay for the Goods;
Shipping Price is the amount you pay for delivery of the Goods, including packaging;
Total Price is the sum of the Price and the Shipping Price;
VAT is value added tax under applicable law;
Invoice is a tax document issued for the Total Price in accordance with the VAT Act;
Order is your binding proposal to conclude a Contract for the purchase of Goods with Us;
Customer Account is an account on the E-shop that gives you an overview of your orders and stores your details;
You are the person buying on our E-shop, referred to by law as the buyer;
Goods are everything you can buy on the E-shop.

2. General provisions

Goods can only be purchased through the E-shop’s web interface.
The Goods contain alcohol. We sell them only to persons aged 18 or over. By placing an Order, you confirm that you are at least 18 years old.
When purchasing Goods, you must provide all information correctly and truthfully. We will consider the information provided in your Order to be correct and true.

3. Conclusion of the Contract

The Contract can be concluded in the Czech language.
The Contract is concluded remotely through the E-shop; the costs of using means of distance communication are borne by you. These costs do not differ from your standard rate (in particular for internet access), so you should not expect any charges from Us beyond the Total Price.
To conclude the Contract, you must create an Order on the E-shop, which must contain:
1. information about the Goods (you add Goods to the cart with the “Add to cart” button);
2. information about the Price, Shipping Price, payment method and the requested delivery method; the Price, Shipping Price and Total Price are calculated automatically based on the selected Goods, delivery and payment;
3. your identification and contact details for delivery, in particular your name, surname, delivery address, phone number and e-mail address.
You can check and change the details until the Order is completed. You complete the Order by pressing the payment button on the last page of the checkout. Please read these Terms before doing so; by submitting the Order you agree to them.
We will confirm your Order by e-mail to the address given in the Order as soon as possible after receiving it. The confirmation will include a summary of the Order and a link to these Terms. The Terms in effect on the date of the Order form an integral part of the Contract. The Contract is concluded upon confirmation of the Order.
In some cases we may not be able to confirm your Order, in particular if the Goods are unavailable or if you order more items than we allow. In that case we will contact you with an offer to conclude the Contract in a modified form. The Contract is then concluded once you accept our offer.
If an obviously incorrect Price is stated on the E-shop or in the Order, we are not obliged to deliver the Goods at that Price, even if you have received an Order confirmation. In such a case we will contact you without delay with an offer to conclude a new Contract. An obvious error in the Price is, for example, a Price that does not correspond to the usual price at other sellers, or one with a missing or extra digit.
By concluding the Contract, you undertake to pay the Total Price.
In some cases we offer a discount on the Goods. You enter the discount code in the designated field at checkout.

4. Customer Account

You can also place an Order through your Customer Account. Even then, you must check that the pre-filled details are correct, true and complete.
Do not share your Customer Account login details with anyone. We are not liable for their misuse by a third party.
The Customer Account may not be available continuously, in particular due to necessary maintenance.

5. Prices and payment, retention of title

The Price is always stated on the E-shop, in the Order and in the Contract. In case of a discrepancy between the Price stated for the Goods and the Price in the Order, the Price in the Order applies, which is always identical to the price in the Contract. The Order also states the Shipping Price or the conditions for free shipping.
The Total Price includes VAT and all fees required by law.
You pay the Total Price using one of the methods offered at the E-shop’s checkout. For online card payments, the Total Price is due at the time of purchase; the payment is processed by a payment gateway and is governed by its terms. For payment on personal collection, the Total Price is due on collection of the Goods.
An electronic Invoice will be issued after payment of the Total Price and sent to your e-mail address.
Ownership of the Goods passes to you only once you have paid the Total Price and taken delivery of the Goods.

6. Delivery of Goods, transfer of risk

We will deliver the Goods within 2–3 working days, by the method of your choice:
1. personal collection at our establishment, Uzavřená 493, Mutěnice;
2. delivery by the carrier TOPTRANS.
We deliver within the Czech Republic only.
The delivery time depends on the availability of the Goods and on the chosen delivery and payment method. We will tell you the expected delivery time in the Order confirmation. For personal collection, we will let you know by e-mail when the Goods are ready.
When receiving the Goods from the carrier, check that the packaging is intact and report any defects to the carrier and to Us without delay. If the packaging shows signs of tampering, you do not have to accept the Goods.
If you fail to take delivery of the Goods (except in the case described in the previous paragraph), this is neither a breach of our obligation to deliver nor a withdrawal from the Contract. In such a case we are entitled to withdraw from the Contract due to your material breach, or to store the Goods for a fee. Withdrawal does not affect our right to the Shipping Price or to compensation for damage, if any.
If, for reasons on your side, the Goods are delivered repeatedly or in a way other than agreed, you will reimburse us the related costs. We will send you the payment details by e-mail; the costs are due within 14 days of receipt of the e-mail.
The risk of damage to the Goods passes to you upon taking delivery, or at the moment you could have taken delivery but did not do so for reasons on your side.

7. Rights from defective performance

We guarantee that at the time the risk passes, the Goods are free of defects, in particular that they match the agreed description, type, quantity and quality, are fit for the purpose for which goods of this kind are normally used, and have the properties you can reasonably expect, also in view of our public statements.
Rights and obligations from defective performance are governed by applicable law, in particular Sections 2099 to 2117 and 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
You can notify us of a defect and exercise your rights (make a complaint) by e-mail or letter to our addresses above, or in person at our establishment. You may use the model form in Annex 1. In the complaint, state how you want the defect to be remedied; you cannot change this choice later without our consent.
If the Goods are defective, you are entitled to have the defect remedied by delivery of new Goods without defects or of the missing part, unless this is impossible or disproportionately costly.
You are also entitled to a reasonable discount on the Price or to withdraw from the Contract if we refuse to remedy the defect or fail to remedy it in accordance with the law, if the defect recurs, if the defect constitutes a material breach of the Contract, or if it is evident that the defect will not be remedied within a reasonable time or without significant inconvenience to you. You may not withdraw from the Contract if the defect is insignificant.
You cannot claim a defect you caused yourself.
When you make a complaint, we will issue a written confirmation stating the date of the complaint, its content, the requested remedy and your contact details.
Unless we agree on a longer period, we will settle the complaint within 30 days of receipt and inform you by e-mail. If this period expires without result, you may withdraw from the Contract or request a reasonable discount. If the complaint is justified, you are entitled to reimbursement of reasonably incurred costs, which you document (e.g. a receipt for postage).
If you are a business, you must notify us of the defect without undue delay, no later than three days after taking delivery of the Goods.
If you are a consumer, you may exercise your rights for a defect that appears within 24 months of taking delivery of the Goods.

8. Withdrawal from the Contract

If you are a consumer, you have the right under Section 1829 of the Civil Code to withdraw from the Contract without giving any reason within 14 days of taking delivery of the Goods. If the Contract covers several items delivered separately, the period runs from delivery of the last item.
You can withdraw from the Contract in any verifiable way, in particular by e-mail or letter to our addresses above. You may use the model form in Annex 2. The deadline is met if you send us the notice of withdrawal within the period.
You cannot withdraw from the Contract in the cases listed in Section 1837 of the Civil Code, in particular for sealed Goods which you have unsealed and which cannot be returned for hygiene reasons, or for Goods which after delivery have been irreversibly mixed with other goods.
After withdrawal, send the Goods back to us within 14 days; you bear the cost of returning them. We will refund the Price and the Shipping Price, the latter only up to the cheapest delivery method we offered. If you withdraw because we breached the Contract, we will also cover the cost of returning the Goods, again up to the cheapest delivery method offered.
We will refund you within 14 days of withdrawal using the same payment method you used, or to the account you specify. However, we will not refund you before we receive the Goods or you prove that you have sent them back. Please return the Goods undamaged, unopened and, if possible, in the original packaging.
You are liable for any reduction in the value of the Goods resulting from handling them other than is necessary to establish their nature and characteristics. If we have not yet refunded the Price, we may set off this claim against your claim for a refund.
We may withdraw from the Contract at any time before delivery if there are objective reasons why the Goods cannot be delivered (in particular reasons on the part of third parties or arising from the nature of the Goods), or if it is evident that you deliberately provided incorrect information in the Order. If you are a business, we may withdraw from the Contract at any time without giving a reason.

9. Consumer dispute resolution

We are not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
We handle complaints at info@grefty.bio and will send information on their resolution to your e-mail address.
The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, ID 00020869, www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Contract.
The European Consumer Centre Czech Republic, Štěpánská 796/44, 110 00 Prague 1, www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes.

10. Final provisions

If our legal relationship has an international element, it is governed by Czech law. If you are a consumer, this does not affect your rights under mandatory legal provisions.
We deliver written correspondence by e-mail to the addresses given in the Contract, in the Customer Account or used in communication with Us.
The Contract may only be amended by our written agreement. We may amend and supplement these Terms; such changes do not affect Contracts already concluded.
We are not liable for damage caused by force majeure or unforeseeable events (natural disasters, pandemics, operational failures, supplier outages, etc.). If force majeure lasts longer than 10 days, both We and You may withdraw from the Contract.
The Contract including the Terms is archived electronically by Us and is not accessible to you. You will, however, receive the Order confirmation with a summary by e-mail; we recommend saving it together with these Terms.
These Terms take effect on the date of their publication on the E-shop.

Annex 1 – Complaint form

To: Dlúhé Grefty s.r.o., Masarykova 55, 696 11 Mutěnice, Czech Republic, info@grefty.bio

Date of Contract / Order number: ……………
Name and surname: ……………
Address: ……………
E-mail and phone: ……………
Goods concerned: ……………
Description of the defect: ……………
Requested remedy: ……………
Bank account for a possible refund: ……………

Date and signature: ……………

Annex 2 – Withdrawal form

To: Dlúhé Grefty s.r.o., Masarykova 55, 696 11 Mutěnice, Czech Republic, info@grefty.bio

I hereby give notice that I withdraw from the Contract for the purchase of the following Goods: ……………
Ordered on / received on: ……………
Order number: ……………
Name and surname: ……………
Address: ……………
E-mail and phone: ……………
Bank account for the refund: ……………

Date and signature (only if sent on paper): ……………