Refund policy

Withdrawal within 14 days

As a consumer, you may withdraw from the contract without giving any reason within 14 days of receiving the goods. Just let us know by e-mail at info@grefty.bio or by letter to Dlúhé Grefty s.r.o., Masarykova 55, 696 11 Mutěnice, Czech Republic. You may use the form in Annex 2 of our Terms and Conditions.

• Send the goods back to us within 14 days of withdrawal to Uzavřená 493, 696 11 Mutěnice. You bear the cost of the return.
• Please return the bottles unopened and undamaged, ideally in the original packaging.
• We will refund the price including shipping (up to the cheapest delivery method offered) within 14 days of withdrawal, using the same payment method you used – but not before we receive the goods or you prove that you have sent them.
• You are liable for any reduction in the value of the goods caused by handling them beyond what is necessary to examine them.

Complaints

If the wine is faulty (for example a faulty cork) or the parcel arrived damaged, write to us at info@grefty.bio and attach a photo. You may use the form in Annex 1 of our Terms and Conditions.

• You can claim defects within 24 months of receipt.
• We will settle the complaint within 30 days at the latest – by sending a new bottle, giving a discount or refunding you.
• We will reimburse costs you reasonably incurred (e.g. postage).

Details are in Articles 7 and 8 of our Terms and Conditions.